USAID-Tarabot worked with the Ministry of Justice to implement administrative reforms through capacity building and business process reengineering to enhance the ministry’s capabilities in service delivery. Sustainability was foundational to USAID-Tarabot’s training of ministry staff in new project management techniques, procurement practices, and planning methods to ensure capital investment projects are in line with national development goals. To illustrate ownership of these initiatives and ensure the sustainability of Tarabot’s work, the Government of Iraq allocated $1.56 million in cost share funding to support USAID-Tarabot’s activities with the Ministry of Justice.
USAID-Tarabot introduced the One-Stop-Shop service center model to address the long lines and complicated procedures that plague service delivery in order to improve citizen services in Iraq. Tarabot’s service centers are founded on three pillars: 1) appropriate physical infrastructure based on international standards, 2) effective and efficient automated systems through business process re-engineering, and 3) public accountability and citizen-oriented services through customer service awareness and training.
USAID-Tarabot assisted the Ministry of Justice in the architectural design of its service center, development of a service guide manual and terms of reference, and training in the principles of customer service. Additionally, Tarabot developed a request for proposals for the procurement of software to streamline and automate all services provided by the ministry, and assisted the ministry in developing a request for proposals for construction services for the service center. All the essential elements of Tarabot’s One-Stop-Shop assistance have been completed, and the implementation of the ministry’s service center is pending the approval of the Iraqi budget.
USAID-Tarabot works with engineers from governor’s offices and ministries to promote and facilitate the institutionalization of critical project management techniques. The reform of project management processes and systems will enable improved implementation of capital investment projects in Iraq.
USAID-Tarabot strengthened the capacity of the Ministry of Justice by training 21 ministry engineers on modern project management techniques using Project Management Institute (PMI) standards. Training was provided to engineers in PMI processes, estimation techniques and MS Project, feasibility studies, and earned value management.
Iraq Development Management System
To support the management of the ministry’s projects, USAID-Tarabot assisted the Ministry of Justice to operate the Iraq Development Management System (IDMS), an online software package for overseeing and managing the ministry’s capital investment cycle. The system serves as a reliable and credible source of information on the distribution of development projects according to sector, location, and implementing institution. The IDMS feeds information for planning into the decision-making process, and illuminates project implementation performance by ministry, sector, or individual projects. This information allows government officials to make wiser decisions with its capital investment resources, and to better identify and address any weaknesses in implementation. This critical step in modernizing Iraq’s public administration contributes to improved efficiency in the capital investment cycle, and promotes transparency and accountability in the allocation of development funds.
Tarabot provided 4 ministry staff members with training on the system’s initiation and maintenance, including how to update and enter project information into the system, query it for information, and generate reports on projects and their implementation progress.
USAID-Tarabot, in partnership with the Ministry of Planning, is working with the Government of Iraq to execute its investment budget through fair and transparent procurement systems, enabling a favorable environment for international and domestic businesses and better services for the Iraqi people.
To this end, Tarabot worked with the Ministry of Justice to support the development and adoption of standardized procurement practices by training 23 ministry staff members in procurement processes, standard bidding documents, and mechanisms for procurement planning. Tarabot assisted the ministry in completing its 2012 and 2013 procurement plans to guide the ministry’s procurement activities.